Privacy Policy

At Camel Finance, we are committed to protecting and respecting your privacy. This Privacy Policy explains how Variance Technologies Private Limited (“Company”, “we”, or “us”), the operator of CamelFinance.co.uk, collects, uses, shares, and safeguards your personal information. It also outlines your rights regarding your personal data and how you can contact us. We adhere to applicable privacy laws including the Information Technology Act, 2000 of India and its rules, as well as relevant global standards (e.g., GDPR for users in the EEA and UK data protection laws for UK users).

By using our website and services — including signing up for an account or subscribing to the CF Cycle Trading Indicator — you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use the site or service.

We collect personal and usage information to provide and improve our Service. Types of information we may collect:

We do not intentionally collect sensitive personal data (passwords for other services, financial data beyond what processors handle, health data, etc.). The Service is not intended for individuals under 18. If you believe a child has provided data to us, contact us so we can remove it.

• Provide and operate the Service — create your account, grant indicator access via TradingView, process payments, deliver subscription benefits.
• Communicate with you — transactional emails (confirmations, receipts, password resets, service notices), and marketing emails only with your consent. You can opt out of marketing anytime.
• Customer support — respond to your tickets and improve our help workflows.
• Improve and develop the Service — analyze usage patterns, fix bugs, plan new features.
• Security and fraud prevention — detect suspicious activity, prevent abuse, protect users.
• Legal compliance — tax records, regulatory obligations, lawful requests from authorities.

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider another compatible and lawful use. If we need to use your data for an unrelated purpose, we will notify you and obtain consent or ensure a lawful basis.

We do not sell your personal data. We may share or disclose information in these situations:

Outside of the scenarios above, your personal information stays with us.

• Encryption — passwords are hashed; data in transit is protected via SSL/TLS.
• Access Controls — personal data is accessible only to authorized personnel who need it to perform their job.
• Firewalls and Monitoring — we use firewalls and monitoring to detect malicious traffic and unusual activity. Systems are patched regularly.
• Your Role — keep your credentials safe and don’t share them. Contact us immediately if you suspect your account has been compromised.

In the unlikely event of a data breach involving your personal information, we will follow applicable laws and notify you and the relevant authorities as required.

• Account Information — kept for as long as your account is active. After cancellation we may retain it for a reasonable period for reactivation or record-keeping. On a deletion request we delete or anonymize, except where law requires retention.
• Payment and Transaction Records — retained for financial reporting and audits as required by tax law (which may apply even after account deletion), then deleted or anonymized.
• Support Communications — kept while needed to resolve your issue and for a reasonable period afterward to improve our service.

• Right to Access — request a copy of the personal data we hold about you.
• Right to Rectification — ask us to correct inaccurate or incomplete data. You can also update most profile fields directly in your account.
• Right to Erasure — request deletion of your personal data. We may retain certain data for legal reasons as noted in Data Retention.
• Right to Withdraw Consent — withdraw consent for processing based on consent (e.g., marketing emails) at any time. Withdrawal does not affect prior lawful processing.
• Right to Object — object to direct marketing (always honored) or to legitimate-interest processing in certain cases.
• Right to Data Portability — receive your data in a structured, commonly used format where applicable.
• Right to Lodge a Complaint — with your local data protection authority if you believe we have mishandled your data.

To exercise any of these rights, submit a support ticket via the Contact Page.

• Account Profile — review and update personal information from your account settings.
• Emails — opt out of marketing anytime by unsubscribing. You will still receive transactional emails for as long as you have an active account.
• Cookies — accept or decline via browser settings. Disabling essential cookies may affect functionality.
• Do Not Track — our site does not currently respond to DNT signals, as there is no industry standard for their interpretation.
• Third-Party Links — if you follow links to other sites (TradingView, social media, articles), you are subject to those sites’ privacy practices.

Camel Finance is operated by an Indian company and our servers may be located in India or other jurisdictions. If you access the Service from outside India, your information will be transferred to, stored, and processed in India and possibly other countries depending on our hosting arrangements. India may not have the same data protection laws as your home country, but we will protect your information according to this Policy wherever it is processed.

For users in the EEA, UK, or other regions with data transfer restrictions, we will use appropriate safeguards such as Standard Contractual Clauses (SCCs) when transferring data out of your region. Our third-party providers are chosen in part based on adherence to global privacy standards.

Our Service is not intended for individuals under the age of 18 and we do not knowingly collect data from children. If you are a parent or guardian and believe your child has provided personal data, please contact us so we can remove it.

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated “Last Updated” date. For significant changes we will provide a more prominent notice (e.g., email or in-app).

Continued use of Camel Finance after modifications constitutes acknowledgement and consent to the updated Policy. If you do not agree, please stop using the Service and contact us to request account and data deletion.

For questions, concerns, or requests regarding this Privacy Policy or your personal data — including data access, deletion, or consent withdrawal — please submit a support ticket via the Contact Page. All privacy-related communication must go through our support portal for record-keeping, secure communication, and proper routing.

In accordance with Rule 5(9) of the Indian IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we have appointed a Grievance Officer:

Grievance Officer: Designated Privacy & Data Protection Lead
Company: Variance Technologies Private Limited
Address: 7, Vrajbhumi Society, Dary Road, Palanpur, Banaskantha, Gujarat 385001, India

Response within 48 hours; resolution aimed within 30 days.